Refunds

Your Refund Rights

At Spark Business Group, we value transparency and fairness in our refund policy. Please review the following information regarding your refund rights:

Choose Carefully: We encourage you to choose your building materials carefully, as refunds are not provided for changes of mind or incorrect choices made by the customer.

Entitlement to Refund: You are entitled to a refund if the goods purchased meet one of the following criteria:

1. Defective Goods:

If the goods purchased are defective, and the defect is not attributed to any actions or mishandling by you, a refund will be issued.

2. Non-Conformity:

If the goods received do not match the description or sample provided by us at the time of purchase, you are entitled to a refund.

3. Failure to Perform:

If the goods purchased fail to perform their intended function or do not meet the specifications or assurances provided by us, you have the right to request a refund.

Initiating a Refund Request: If you believe that your purchase meets one of the criteria outlined above and you are entitled to a refund, please contact our customer support team. Provide relevant details regarding your purchase, including order information and a description of the issue encountered.

Refund Processing: Upon receipt of your refund request and verification of eligibility, we will process your refund promptly. Refunds will be issued via the original method of payment used for the purchase, unless otherwise agreed upon.

Additional Considerations: Please note that certain conditions or limitations may apply to your refund rights, as outlined in our terms and conditions of sale. We reserve the right to assess each refund request on a case-by-case basis and may request additional information or documentation as necessary.

Contact Us: If you have any questions or concerns regarding your refund rights or need assistance with initiating a refund request, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure that your experience with Spark Business Group is positive and satisfactory.

Thank you for choosing Spark Business Group for your building material needs. We appreciate your trust in us and remain committed to providing exceptional products and service.

Connect with Confidence: Drop us a message, and we'll reach out to you in no time.

One Stop Building Material Supplier direct from factory wholesales

Refunds

Connect with Confidence: Drop us a message, and we'll reach out to you in no time.

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